Warranty & Lifetime Guarantee Terms

Warranty & Lifetime Guarantee Terms

Last updated: 10 December 2025

At Ipurehear, we stand behind the quality and reliability of our products. The following Warranty and Lifetime Guarantee Terms outline what is covered, what is not covered, and how to submit a claim.

These terms apply to all Ipurehear hearing-assistance devices and accessories purchased directly from Ipurehear.co.

1. Standard 2-Year Limited Warranty

Ipurehear provides a 2-year limited warranty from the date of delivery. This warranty covers manufacturing defects and hardware malfunctions that occur during normal, intended use of the product.

1.1. What is Covered

  • Internal electronic malfunctions
  • Battery or charging issues not caused by misuse
  • Defective components or workmanship
  • Problems preventing the product from operating as intended

If a covered issue is confirmed, Ipurehear will provide repair or replacement at no cost to the customer.

1.2. What is Not Covered

  • Damage caused by drops, impact, crushing, or improper handling
  • Water damage beyond the product’s stated resistance
  • Modifications or repairs performed by unauthorized parties
  • Loss, theft, or cosmetic damage (scratches, dents)
  • Damage resulting from misuse, negligence, or improper storage
  • Normal wear and tear of ear tips, tubes, or accessories

1.3. Warranty Claim Process

To submit a warranty claim:

  1. Email support@ipurehear.co with:
    • Your order number
    • A description of the issue
    • Photos or video showing the problem
  2. Our support team will evaluate the claim within 2–3 business days.
  3. If approved, we will provide a replacement unit or repair instructions.
  4. In some cases, we may request the return of the defective item.

2. Lifetime Guarantee (Paid Upgrade)

For customers who purchased the Lifetime Guarantee add-on during checkout, the following additional benefits apply.

2.1. Lifetime Coverage Includes

  • Free replacement for manufacturer-related defects for the lifetime of the product
  • One replacement per product per 12-month period for qualifying issues
  • Priority support and expedited claim handling

2.2. Lifetime Guarantee Does NOT Cover

  • Lost or stolen devices
  • Accidental damage (drops, crushing, water submersion)
  • Cosmetic wear or normal use degradation
  • Damage caused by unauthorized modifications or repairs

2.3. How Lifetime Guarantee Claims Work

  1. Contact support@ipurehear.co with your order number and proof of Lifetime Guarantee purchase.
  2. Provide a brief description of the issue.
  3. Our team will verify eligibility and process the replacement.

3. Exclusions & Limitations

  • This warranty does not cover damages resulting from misuse, improper handling, or unauthorized repairs.
  • The warranty is non-transferable and applies only to the original purchaser.
  • Ipurehear is not responsible for indirect or consequential damages.
  • Replacement products may be new or refurbished, depending on availability.

4. 60-Day Money-Back Guarantee (Separate From Warranty)

All purchases include a 60-day money-back guarantee, beginning on the day the order is delivered.

Customers may return the product within 60 days for a refund if they are not fully satisfied. Items must be returned in their original condition with all included accessories.

Please see our Refund Policy on Ipurehear.co for complete details.

5. Contact Us

Ipurehear — Customer Support
Email: support@ipurehear.co
Response time: 24–48 business hours