Refund Policy

Last updated: 10 December 2025

1. Overview

We want you to be satisfied with your purchase from Ipurehear. If for any reason you are not completely happy, under the conditions below you may return the product for a refund or exchange.

This policy applies to all purchases made on Ipurehear.co.

2. Return & Refund Eligibility

  • You may request a refund within 60 calendar days from the date you receive your order.

  • To be eligible for a refund, the item must be returned in its original condition, with all accessories, components, packaging, and documentation intact.

  • Refunds are valid for regular purchases (first-time use). Devices that have been misused, damaged by the customer, or show signs of improper handling are not eligible for a refund under this policy (see Warranty Terms for repair/replacement).

3. What We Offer

Depending on the situation, and once the returned item is verified:

  • Full refund — for returns submitted within 60 days, with item in original condition.

  • Exchange or replacement — if you request a replacement (for example, a different model or a correctly functioning unit).

  • Store credit — in some cases, if mutually agreed upon (e.g. for returned items missing minor non-essential accessories), we may offer store credit instead of refund/exchange.

4. How to Initiate a Return / Refund

To request a return or refund:

  1. Contact us via email: support@ipurehear.co — include your order number, date of purchase, and reason for return.

  2. Wait for our confirmation and instructions for return shipping. We will send you a return authorization and address.

  3. Package the item securely — with all original accessories, packaging, and documentation.

  4. Ship the package according to the instructions. Return shipping may be at your expense (unless otherwise agreed, or in cases of defective items).

  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.

5. Refund Processing & Timing

  • Approved refunds will be processed within 14 business days of receipt of the returned item (or approval of return) — we will return funds via the original payment method used at purchase. Revers+1

  • If refund is declined (because item fails inspection, is damaged, or is outside policy terms), we will notify you and may offer partial refund, store credit, or no refund depending on circumstances.

6. Who Pays for Return Shipping

  • For change-of-mind returns (non-defective): return shipping costs are borne by the customer.

  • For defective items or wrong items shipped: return shipping cost will be covered or reimbursed by Ipurehear.

7. Returns & Refunds for EU / UK Customers

If you are purchasing from the EU/UK, you may have statutory rights under consumer protection legislation (e.g. right of withdrawal, guarantee for defective goods). European Union+2TermsFeed+2

Where applicable, those statutory rights remain valid in addition to this policy. You also have the option to request a repair or replacement under warranty rather than a refund.

8. Exclusions & Limitations

This Refund Policy does not apply in the following cases:

  • Items damaged due to misuse, negligence, unauthorized modifications, or improper care — use Warranty Policy in those cases.

  • Items returned without original packaging, accessories, or documentation.

  • Products explicitly sold as “Final Sale” or “Clearance” (if indicated at time of purchase).

  • Digital downloads, software, or services (if offered).

9. Contact Information

For all return or refund requests, inquiries, or support, contact:
Email: support@ipurehear.co
Customer Support Team — We aim to respond within 24–48 business hours.