Privacy Policy

Last updated: 10 December 2025

1. Who we are / Data Controller

Ipurehear
Website: Ipurehear.co
Customer support email: support@ipurehear.co

When you contact us, place an order, or interact with our website, Ipurehear acts as the “data controller” responsible for your personal data.

2. What personal data we collect

Depending on your interactions with our website and store, we may collect the following categories of personal data:

  • Provided by you: name, shipping address, billing address, email address, phone number (for shipping), payment information (processed by our payment processor — we do not store full payment card data), order history, customer service correspondence.

  • Automatically collected data: IP address, device/browser information, cookies and tracking identifiers, geolocation (if enabled), order metadata (e.g. date/time, purchased items, shipping/delivery status).

  • Third-party data (if applicable): e.g. optional analytics, marketing data, or data from publicly available sources — but only if you give consent or where a legitimate interest applies and we inform you.

3. Why we collect data & legal basis for processing

We collect and process personal data for these purposes:

  • Order processing & delivery (e.g., to ship products, manage returns, fulfil warranty claims) — legal basis: the contract between you and Ipurehear. Karl-Alber+1

  • Customer support and communication — to respond to inquiries, handle claims, refunds, warranties, and provide support.

  • Website operation & security — to maintain website function, prevent fraud, ensure security, operate cookies/sessions.

  • Marketing and communications (only if you opt in) — to send newsletters, promotions, updates (you may withdraw consent at any time).

  • Legal compliance and record-keeping — to comply with applicable laws, taxation, warranty/return regulations, and dispute resolution.

4. Who we share data with / Third parties

We may share personal data with:

  • Payment processors — to handle payment transactions securely (we do not store full card data ourselves).

  • Shipping carriers / fulfillment partners (when applicable) — to deliver products and handle returns or warranties.

  • Service providers for website, analytics, marketing, email communication — only as needed, and subject to data-protection compliance.

  • Legal or compliance authorities — if required by law or court order.

We do not sell, trade, or otherwise share your personal data with unrelated third parties for unknown purposes.

5. Cookies & Tracking / Use of Website Analytics

Our site may use cookies and similar technologies for:

  • Session management and site functionality

  • Security and fraud prevention

  • Analytics and performance monitoring

  • (If you consent) Marketing, remarketing, and advertising

You have the right to accept or reject non-essential cookies (e.g. for marketing/analytics). Essential cookies (site functionality, cart, checkout) must remain to operate the store.

6. Your Rights under Data Protection Laws

If you are based in the EU (or another region covered by data-protection laws), you have the following rights regarding your personal data held by Ipurehear: Bundesregierung+1

  • Right to access the data we hold about you

  • Right to correct or update inaccurate or incomplete data

  • Right to request erasure (“right to be forgotten”), subject to legal or contractual retention needs

  • Right to restrict processing or object to certain processing (e.g. marketing)

  • Right to data portability — receive your data in a structured, machine-readable format and transfer to another provider

  • Right to withdraw consent at any time (for processing based on consent)

  • Right to lodge a complaint with a relevant data-protection supervisory authority if you believe your rights are violated

To exercise these rights, contact us at support@ipurehear.co. We will respond without undue delay, and at latest within legally mandated timelines.

7. Data Retention / How long we store your data

We retain personal data only as long as needed to:

  • Fulfil orders, warranties, returns, or customer support

  • Comply with legal or tax obligations

  • Handle any claims, disputes or compliance requirements

Where storage is based on consent (e.g. marketing), we store until you withdraw consent or until it is no longer needed.

8. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. This includes data encryption (when possible), secure servers, access control, regular audits, and compliance with applicable data-protection laws.

However, no method of transmission or storage over the Internet is 100% secure. By using our site, you acknowledge these inherent risks.

9. Minors / Children’s Data

Our products and services are intended for adults. We do not knowingly collect personal data from children under the age of 16. If you believe we have collected data from a child, please contact us — we will promptly delete any such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes occur, we will update the “Last updated” date at the top. We encourage you to review the Privacy Policy periodically to stay informed of how we collect, use, and protect your data.

Significant changes (e.g. new data uses) will be notified to you via website banner or, if you consented to communications, by email.

11. Contact / Data Controller

Ipurehear
Website: Ipurehear.co
Support Email: support@ipurehear.co

If you have any questions, requests, or concerns regarding your personal data or this policy, please contact us via the email above.